This Privacy Policy explains how Pristine Spaces handles personal information when you use our website, make an enquiry, or arrange move-in and move-out cleaning services in the Durban metropolitan area.
We use personal information to respond to enquiries, prepare custom quotes, confirm property scope and access, schedule appointments, carry out cleaning services, coordinate handover timing, process payments, maintain records, handle customer support, improve website performance, and meet legal or accounting obligations.
We may disclose information to payment processors, website and hosting providers, communication tools, and other operational partners that help us run the business. Where a third party processes information on our behalf, we expect it to use the data only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may share personal information with public authorities, regulators, or other parties when we are required to do so by law, when disclosure is needed to protect our rights or property, or when it is necessary to respond to a lawful request.
We may collect names, contact details, property and access information, service preferences, appointment details, payment-related records, and any photos or notes you choose to provide about the condition of the property. We may also process correspondence and basic technical data from website use.
We receive data when you submit an enquiry, request a quote, arrange access, share property details, send messages, or make a payment. Some information is generated by our systems when the website is used, such as device and usage records, and some may be provided by a person acting on your behalf.
Cookies may include session cookies that help the site function during a visit, preference cookies that remember basic settings, and analytics or performance cookies that help us understand site use. We do not use cookies to collect more information than is needed for the website and service context described in this policy.
You may manage cookies through your browser controls and, where available, any on-site preference tools. If cookies are disabled, some website functions may not work as intended, but the site should remain accessible for basic viewing and contact purposes.
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate details, object to certain processing, or request deletion where we are not required to keep the information. Some requests may be limited by legal, contractual, or operational requirements.
If you want to exercise a privacy right, send a clear request using the contact details in this policy and describe the information or issue involved. We will review the request and respond within a reasonable period, taking into account any verification or legal checks that may be necessary.
We retain personal information for the period needed to manage enquiries, quotes, bookings, service delivery, payment records, and any follow-up relating to the work performed. When information is no longer required, we delete it or de-identify it where this is appropriate and lawful.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.
